Application Systems Analyst

Clearance:  Public Trust (or ability to obtain), DoD Secret preferred

Location: Washington, D.C.

Job Description:  Dev Technology Group is seeking an individual with Remedy or ServiceNow Development, Integration, Maintenance, and Operations skills to join our team. The selected candidate will bring ServiceNow System Development and Systems Administration skills, including experience developing, integrating, and administering a ServiceNow ITSM solution in a cloud-based environment.

Responsibilities: 

  • Serve as administrator and developer for the ITSM tool (ServiceNow)
  • Consult with the Chief Engineer, business process owners and constituents to develop and analyze requirements
  • Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
  • Design and implement client scripts, business rules, workflows, and otherwise configure or modify applications to meet business requirements
  • Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes
  • Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, monitoring tools, LDAP, etc.
  • Coordinate and perform application upgrades in partnership with vendors and internal colleagues
  • Provide application testing for applications
  • Create and maintain system design documentation
  • Develop, maintain, and execute reports to ensure system operation meets performance targets
  • Develop and maintain procedural documents relating to the management of the platform
  • Provide advanced application support to internal team members
  • Provide training and knowledge transfer to other employees as necessary
  • Assist in IT process implementation and support as necessary
  • Providing “on call” support on a periodic basis as required

Required Skills and Experience:

  • Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 14 years or more of professional experience; or 12 years of professional experience with a related Master’s degree. Considered an expert, authority in discipline
  • 2 or more years administering and developing on the ServiceNow platform
  • Experience creating, updating and interpeting JavaScript, Angular JS and scripts
  • Knowledge of Remedy or ServiceNow database hierarchies and design
  • Experience with detailed components of SericeNow, Including Incident Management, Change Management, and Asset Management. Ability to create and configure forms and screen updates in ServiceNow

Preferred Skills and Experience:

  • Experience with ITSM transition projects from Remedy to ServiceNow
  • Experience with IT Service Delivery to a Federal Government Agency
  • ServiceNow System Administrator Certification

 Apply: Please send your resume and a cover letter with your salary requirements and clearance information to recruiting@devtechnology.com.

*Dev Technology Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Dev Technology complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.